Privacy Policy
Canadian privacy responsibilities. Clear information and practical choices.
Last updated:
Who we are and what this policy covers
Intueo Labs Inc. is based in Vancouver, British Columbia, Canada. This policy explains our handling of personal information when you visit intueo.ai, contact our business, apply for a role, or receive services directly from us.
When we operate an AI receptionist or automation service for another business, we handle its caller and business information on that client's behalf under the applicable service agreement. The client's own notice explains its purposes and choices. We can help route requests concerning that service; we remain responsible for information under our own control.
A separately branded application or service may provide a more specific privacy notice. Read that notice and any applicable service agreement as well. This website policy is not a promise that every product has the same configuration or data location.
Our Canadian privacy framework
British Columbia's Personal Information Protection Act (PIPA) governs relevant private-sector activities within BC. Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) applies where required, including applicable commercial personal-information flows across provincial or national borders. Which law applies depends on the activity, not just a person's location.
We identify appropriate purposes, limit collection and use to those purposes, obtain the consent required by law, and remain accountable for information under our control. This Canadian focus does not remove rights that another applicable law gives you. Merely browsing this policy is not blanket consent to optional marketing or every possible use of information.
Information we collect
Enquiries and support: information you submit, such as your name, email, telephone number, company, service interest, enquiry reason and message. Job applications can include experience, a position of interest, professional links, a résumé and cover letter. Provide only what is relevant; do not include passwords, payment-card details, government identifiers or unnecessary sensitive information.
Voice and automation services: depending on the service, information can include caller numbers, audio, transcripts, messages, call times, summaries, business context and information needed for follow-up. Relevant caller context may be retained to support later interactions; it does not necessarily disappear when a call ends. Recording, transcription and integrations must be covered by appropriate notices, consent and the agreed configuration.
Client administration: contact details, service instructions, contracts, invoices, payment status and support records where relevant to an engagement. Browsing this marketing website does not itself create a paid account or collect payment-card details. A service portal or payment provider has its own collection process.
Technical information: hosting, delivery and security systems can process IP addresses, request and device information and diagnostic logs. Optional website analytics and advertising measurement are described below. We also store selected website preferences in your browser.
Purposes and consent
We use relevant information to respond to enquiries and applications, prepare requested proposals, provide and support agreed services, maintain useful service context, administer billing, protect systems, resolve disputes and meet legal obligations. We do not require optional marketing consent as a condition of answering a service enquiry.
Where consent is required, we explain the purpose at or before collection and obtain an appropriate form of consent. You may withdraw consent on reasonable notice, subject to legal requirements. We will explain any effect on a requested service. We may continue handling information where the law permits or requires it without consent.
Commercial electronic messages are subject to Canada's anti-spam law, CASL, where applicable. You can decline optional promotional communications, use an unsubscribe mechanism provided with a message, or contact us to withdraw that choice. Operational replies and legally necessary notices are different from optional promotions.
AI processing and human oversight
Information supplied for an AI-enabled service may be processed by systems for speech recognition, response generation, summarization, retrieval and agreed automation. AI output can be inaccurate. Appropriate human review and limits on consequential actions remain necessary.
Service improvement is not unrestricted permission to reuse personal information for a new purpose. Any material new use, including a model-training arrangement, must have an appropriate legal basis, disclosure and any required consent. Ask us about the providers, data-use terms and settings for your particular engagement rather than assuming a universal no-training or zero-retention setting.
Processing outside Canada
Information may be processed or stored in Canada and other countries, including the United States, depending on the provider and service configuration. Being a Canadian company does not mean every hosting, telephony, model, support or backup operation stays in Canada.
Foreign law may allow courts, law-enforcement or national-security authorities in that country to access information. We remain accountable for transfers under applicable Canadian law and use appropriate contractual and other safeguards. No contract can override foreign law. Any required residency arrangement must be established for the specific service in writing; do not assume it from a marketing label.
Retention and safeguards
Retention depends on the purpose, service instructions, operational needs and applicable law. Enquiry, application, caller-context, contract and billing records do not necessarily share one retention period. We delete or de-identify personal information when it is no longer reasonably needed for the identified purpose or legal and business requirements. Backups, versioned records and provider retention can affect when all copies are removed.
Where BC PIPA applies and information is used to make a decision directly affecting an individual, the Act generally requires keeping it for at least one year to allow a reasonable opportunity for access. Other legal obligations or a dispute can require additional retention. Contact us for the arrangements applying to your service or request.
We use reasonable safeguards appropriate to the information and its sensitivity, including access restrictions and protective measures for systems and communications. No service is completely secure. This policy is not a claim of a particular certification, a completed audit, universal encryption at rest or protection against every incident. We assess incidents and provide notifications where applicable law requires them.
Access, correction and complaints
You can ask for access to personal information under our control, information about its uses and disclosures, and correction of errors or omissions, subject to applicable legal exceptions. You can also ask about withdrawing consent or deleting information no longer needed. Deletion and portability are not unconditional rights under every Canadian privacy law.
Submit an access or correction request in writing, with enough detail to identify the records and the correction sought. We may ask for proportionate identity verification before releasing information; do not send identity documents or sensitive records through an unsecured channel unless we have arranged an appropriate process.
Under BC PIPA, a response is normally due within 30 business days, subject to permitted extensions and notices. Where PIPEDA applies, its response requirements generally use 30 calendar days, with permitted extensions. If a request is limited or refused, we explain the applicable basis and review options as required by law.
Raise a concern with our privacy contact first if you wish. You may also contact the Office of the Information and Privacy Commissioner for BC or the Office of the Privacy Commissioner of Canada, according to the applicable law. You are not required to waive a right to contact a regulator or use a legal remedy.
Updates and separate service notices
We update the stated date when this policy changes. Material new purposes or service changes may require additional notice and consent. Posting a revised policy does not retroactively change the terms governing an existing engagement or authorize a new use of previously collected information without an appropriate legal basis.
Privacy contact
Intueo Labs Inc.
Attention: Chief Executive Officer, privacy inquiries
Vancouver, British Columbia, Canada
If email is unavailable or you need another way to provide a written request, call our business line to arrange it. This page does not submit a request, identify an account or automatically delete service records.