INTUEO LABS INC.

Accessibility at Intueo Labs

Last updated: October 18, 2025 — Vancouver, Canada

Our Commitment

Intueo Labs is committed to making our websites and products usable by everyone. We design, build, and test against recognized standards and continuously improve based on user feedback.

  • Standard we aim to meet: Web Content Accessibility Guidelines (WCAG) 2.2 Level AA.
  • Scope: All public pages on intueo.ai and associated subdomains, plus client dashboards we control. Third-party embeds and portals are covered separately (see Limitations).

What We're Doing

We apply accessibility best practices throughout our design and development process.

Design

  • Sufficient color contrast (minimum 4.5:1 for text; 3:1 for large text/icons).
  • Clear typography, scalable text, and layout that supports zoom to 200% without loss of content or functionality.
  • Motion used sparingly; respects Reduce Motion settings.
  • Focus indicators visible and consistent.

Content

  • Plain language and logical heading structure.
  • Descriptive links and buttons.
  • Alternative text for meaningful images; decorative images marked appropriately.
  • Captions for pre-recorded videos; transcripts for audio content.

Development

  • Semantic HTML and ARIA where appropriate (no ARIA is better than bad ARIA).
  • Full keyboard support; skip-to-content links.
  • Form labels, instructions, and error messages that are programmatically associated.
  • Properly managed focus and announcements for dynamic content (live regions).

Testing

  • Automated checks with axe-core, Lighthouse Accessibility, and pa11y during CI.
  • Manual testing with screen readers and browsers:
    • NVDA + Firefox (Windows)
    • JAWS + Chrome/Edge (Windows)
    • VoiceOver + Safari (macOS/iOS)
    • TalkBack + Chrome (Android)
  • Review of key user flows (navigation, forms, media, modals, dialogs).

Known Limitations & Third-Party Services

We use third-party tools (e.g., calendars/booking, payment providers, analytics). While we select vendors with strong accessibility records, some components may not fully meet WCAG 2.2 AA at all times (examples: map widgets, captchas, certain embedded dashboards).

Workarounds:

  • Provide alternative contact or booking paths (email/phone/SMS).
  • Offer accessible, static summaries of complex charts or dashboards.
  • On request, provide documents in alternative formats within a reasonable timeframe.

If you encounter an issue, please let us know (see Feedback). We will document it, offer a workaround, and coordinate remediation with the vendor or replace the component when feasible.

Feedback & Help

We welcome your feedback on the accessibility of our website.

Email: [email protected]

What to include: page URL, a description of the problem, your browser/device, assistive technology (if any), and steps to reproduce.

Response time: We confirm receipt within 2 business days and aim to resolve or propose a workaround within 15 business days.

If you need a reasonable accommodation (for example, a document in a different format), contact us at [email protected] and we will assist.

Legal & Standards Alignment (Canada)

  • We design our practices to align with WCAG 2.2 Level AA.
  • We support the goals of the Accessible British Columbia Act and the Accessible Canada Act and strive to meet or exceed applicable requirements.

This statement is not legal advice. Requirements may vary by jurisdiction and organization type; we voluntarily adopt these standards across our public web presence.

Ongoing Improvement

  • Accessibility reviews before major releases and at least annually.
  • Training for designers, writers, and developers on inclusive practices.
  • Issue tracking and prioritization for accessibility bugs.

Compatibility

Our site is designed to be compatible with:

  • The latest two versions of Chrome, Safari, Firefox, and Edge
  • Screen readers listed in Testing and common browser zoom settings up to 200%

Our site may not be fully compatible with:

  • Browsers older than two versions
  • Operating systems no longer supported by their vendors

Assessment Approach

This statement was prepared by Intueo Labs through self-evaluation, automated scanning, and manual testing. We plan periodic external audits of critical flows and will update this page with outcomes and timelines.

Document History

  • October 18, 2025: Initial publication.

If you have suggestions to improve this statement, please email [email protected].