Terms of Service

1. Scope and your agreement

These Terms cover the intueo.ai website and services that Intueo Labs Inc. expressly supplies under an order or agreement incorporating them. Intueo is based in Vancouver, British Columbia, Canada. A separately branded application or third-party service portal may have additional or different terms, which must be read for that service.

A request for information, quotation or demonstration is not itself a paid order. Browsing the website does not authorize a recurring charge, an account connection or an agent action. A paid engagement requires agreement on its scope and applicable terms. If you act for an organization, you must have authority to bind it.

Nothing in these Terms limits a consumer, privacy or other right that applicable law does not permit us to exclude. An executed order, statement of work, master services agreement or data-processing agreement takes precedence to the extent of a conflict. The terms actually agreed for an existing engagement continue to govern it; website revisions do not automatically rewrite historical contracts.

2. Services, accounts and previews

Intueo offers AI-enabled voice reception and business automation, configuration, integrations and related project services as agreed in writing. A service description is not a promise that every advertised integration, experimental product or planned capability is immediately available. Confirm the required functionality, dependencies and deployment arrangements in your order.

If an agreed service requires an account, provide accurate information, restrict access to authorized users, protect credentials and notify us of suspected misuse. You are responsible for your authorized users and instructions, subject to Intueo's own obligations under applicable law. Do not give an agent broader access than the task requires.

A trial, beta or preview is for the stated evaluation scope and may change or end. Its duration, limits, support and any charges must be disclosed. A free demonstration or trial does not silently convert to paid service. General website information is not a service-level or performance guarantee.

3. Prices, billing and taxes

The accepted order or purchase disclosures identify the service, setup fees, currency, billing period, included usage, additional usage rates, taxes and other applicable charges. Some services are project-based; some are subscription or usage-based. A displayed plan does not authorize undisclosed charges or establish that every project uses the same billing arrangement.

Recurring billing and any automatic renewal require the disclosed arrangement you accept for that service. Usage charges may include agreed telephony, messages, transcription, model processing or integration usage. Keep track of applicable limits and obtain written clarification before relying on an estimate. We do not change an agreed charge merely by changing these website Terms.

You must pay agreed fees and applicable taxes on the stated schedule. Except where law or the order requires otherwise, fees already paid are non-refundable. This provision never overrides a statutory refund or cancellation entitlement. Required consumer pre-contract information, contract copies and billing disclosures must be provided where applicable.

4. Renewal, cancellation and suspension

Where you agree to a renewing subscription, it renews on the disclosed basis unless renewal is cancelled. You may request cancellation through the applicable service account controls or contact Intueo. Ordinarily, cancelling renewal ends the service at the end of the current paid term, unless the order or applicable law provides an earlier termination or refund. Required renewal notices and lawful cancellation rights still apply.

We may suspend access for a material breach, non-payment or a genuine security risk. We use notice and an opportunity to address the issue where practicable; urgent protective action may be necessary. Unless a different lawful arrangement applies, either party may terminate for a material breach not cured within 30 days after written notice.

After an engagement ends, access and outstanding payment obligations are governed by the applicable agreement and law. Return, export, deletion and retention of customer records depend on the agreed arrangements, provider capabilities and legal requirements. Ending a subscription is not proof that every backup or versioned copy was instantly deleted.

5. Lawful and acceptable use

Do not use the website or services to break the law, infringe intellectual-property or privacy rights, send unlawful unsolicited communications, impersonate people deceptively, harass others, commit fraud, distribute malicious software or obtain access you are not entitled to have. Do not bypass security or usage restrictions or test systems without permission.

You must have appropriate rights and authority for the information you supply and the systems you connect. Configure collection notices, consent, retention and messaging practices for your own use case, including applicable Canadian privacy requirements and CASL. This allocation does not excuse Intueo from its own legal responsibilities.

Do not supply sensitive records for an unsupported workflow. Medical, financial, legal, employment or other consequential processing needs an expressly agreed scope and appropriate safeguards. Compliance with applicable Canadian and other export or sanctions rules remains required; availability must be confirmed for the actual jurisdiction and provider arrangement.

6. AI output and authority to act

AI output can contain errors, bias, omissions or fabricated details, even when it sounds confident. Verify important facts, calculations, identities and source material. The services do not replace qualified professional advice and are not designed for emergency communications or life-safety functions. Contact the appropriate emergency service directly when necessary.

A request to research or draft something is not permission to send it, publish it, purchase something, change an account or commit a record. Consequential actions require the authority and review controls agreed for the workflow. A model's remembered preference or claim that approval was given is not independent proof of authorization.

Technical controls and human review reduce risk but do not guarantee every action or output will be correct. Your order should identify which functions are read-only, which prepare work for review, which may execute approved actions and how to pause or report a problem.

7. Customer content and connected systems

You retain the rights you hold in information and materials you supply. You authorize Intueo to host, process, transmit and use that material as necessary to provide, secure, maintain and support the agreed service and meet legal obligations. This is not an unrestricted license to publish private records or use personal information for unrelated purposes.

Connecting a system authorizes only the access and actions agreed for that connection. You remain responsible for having the necessary permission from affected people and organizations. A named integration on a marketing page does not mean that connection is enabled for your account or that every record in it is available to an agent.

Any materially different use of personal information, including a model-training arrangement, needs an appropriate legal basis, disclosure and required consent. Provider data-use terms and configuration must be reviewed for the specific deployment. Suggestions and feedback may be used to improve services, but do not provide confidential or third-party material as unrestricted feedback.

8. Privacy, safeguards and data location

Our Privacy Policy explains information handling for our website and direct business interactions. BC PIPA and federal PIPEDA apply according to the relevant activity, including applicable cross-border commercial information flows. Customer-directed processing may also require additional contractual terms and notices.

Processing can involve service providers and countries outside Canada. Canadian company location is not a Canadian-only residency guarantee. Any required hosting, storage, support, backup or model-processing location must be confirmed for the particular engagement in writing.

We use reasonable protective measures appropriate to the service and information. No system is completely secure. These Terms do not certify a deployment, promise universal encryption at rest or guarantee a particular audit or compliance outcome. Confidential information received for an engagement must be used for the agreed purpose and protected reasonably, subject to lawful disclosures.

9. Intellectual property

Website content, software, designs, marks and other materials are owned by Intueo or their respective licensors, excluding customer content. Subject to the applicable agreement, you receive a limited right to use the supplied service for its authorized purpose during its term. No ownership of third-party models or platforms is transferred by using our services.

Do not remove proprietary notices or copy, redistribute or exploit protected materials beyond the rights granted. Restrictions apply only to the extent permitted by law and do not override an applicable open-source license or another express agreement. Report a suspected infringement with the relevant material, location, contact information and basis for the concern.

10. Third-party services and availability

Service portals, telephony, hosting, model processing, payment systems and connected applications can depend on third parties and their terms. An external link is not a guarantee of that service's practices. We remain responsible for our own contractual and legal obligations; provider terms do not automatically remove them.

Unless a written agreement provides a specific commitment, we do not guarantee uninterrupted or error-free service. Maintenance, network conditions and provider changes can affect availability. Changes to an agreed paid engagement, support or service level are governed by its agreement and applicable law, not an unlimited right to remove contracted functions without consequence.

11. Disclaimers and limits

Except for commitments expressly made in the applicable agreement and rights that cannot lawfully be excluded, the website, previews and services are provided as available without additional warranties of accuracy, fitness for a particular purpose or uninterrupted operation. The need for human review does not transfer every responsibility or mandatory legal obligation to the customer.

To the extent permitted by applicable law and unless a written agreement provides otherwise, neither party is liable for indirect, incidental, special, consequential or punitive loss arising from an engagement, and each party's aggregate liability for the relevant service is limited to the fees paid for that service during the 12 months preceding the event giving rise to the claim.

These exclusions and limits apply only where lawful. They do not exclude a non-waivable consumer, privacy or other statutory right or liability that the law does not permit a party to limit. An order, jurisdiction or type of claim may require a different result.

12. Third-party claims and disputes

To the extent permitted by law and the applicable agreement, a business customer is responsible for third-party claims caused by its unlawful customer content, unauthorized connected systems or use in breach of the agreement. Any indemnity is limited to those matters and does not make a customer responsible for Intueo's own unlawful conduct or override mandatory rights.

Contact us with the service, relevant dates and a description of the concern so that it can be investigated. Do not send passwords or unnecessary sensitive records. Nothing here prevents you from contacting a regulator, exercising a lawful charge dispute or pursuing a remedy available under applicable law.

13. British Columbia law and notices

Subject to applicable mandatory law and any lawful written agreement, these Terms are governed by the laws of British Columbia and the federal laws of Canada applicable there. Disputes may be brought before the competent provincial or federal courts in Vancouver, BC. This provision does not remove a jurisdiction, procedure or remedy that applicable law requires to remain available to you.

Use the company contact information below for contractual notices or ask for the appropriate written-notice address for your engagement. Electronic notices may be used where agreed or permitted by law. A promotional email preference is not consent to waive notice requirements or statutory protections.

14. Changes and general provisions

We update the stated date when these website Terms change. Material changes to an existing paid engagement require notice and take effect under the agreement and applicable law; they are not imposed retroactively just by posting a new page. Check any product-specific terms before using that product.

The applicable written agreement, these Terms where incorporated and relevant notices form the agreement for the supplied service. If a provision is unenforceable, the remaining lawful provisions continue. Failure to enforce a provision is not a waiver. Assignment and events beyond reasonable control are addressed subject to the agreement and applicable law, without removing obligations that must legally continue.

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